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CONSUMER – INTAKE QUESTIONNAIRE

Intake@sarsclassactionlawsuit.co.za

This questionnaire provides the class administrator with pertinent information specific to your claim as they’ll require/request certified documents for verification.

Are You A South African Citizen?
Are You A Foreign National (Non SA Citizen)?

Passport Nationality

Did You Import/Order Consumer Goods For Personal Use, Into South Africa In the Last 3 (Three) Years?
Did You Import/Order Consumer Goods For Business Use, Into South Africa In the Last 3 (Three) Years?

First and Sir Names

Person, Entity on Shipping Documents

Multi-line address

Merchant/Store/Supplier

Household, Beauty, Clothing, Etc...

Which Mode of Transportation Did Your Goods Arrive South Africa?

DHL/FEDEX/OTHER

Tracking Numbers, Shipping References

Did You Provide the Shipper a SARS Import Code To Clear Your Shipment?
Did You Provide the Shipper a Passport Number To Clear Your Shipment?
Was Your Shipment Delayed at Customs?
If Yes, Did You Receive Notification From The Shipper, Your Package Is Being Held At Customs?

Approx. Number of Days

Did You Eventually Receive Your Package?
If Yes, Did Your Package Appear Opened and Resealed?
If Yes, Were the Packing Materials Removed From The Box?
Were Any Items Damaged, Missing or Opened?
If Yes, Was There Any Notice of Confiscation From SARS/Customs Inside Your Package?
Was There Any Type of Sticker/Notice Inside or Outside The Box, Advising 'Inspected By Authorities'?
Do You Believe SARS/Customs Mishandled Your Package(s)?

Detail Your Allegations

Did You Contact The Shipper To File A Claim?
Did You Provide Pictures To Support Your Claim?

How Was This Matter Resolved?

Additional Information Not Mentioned/Asked Above

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